Workspace
Install the widget
Paste this before </body> on your site. No code changes needed after that — behavior updates from your Waypoint settings, not this snippet.
Pricing
Usage-based — pay for qualified conversations, not seats. No contract, cancel anytime.
1 seat · widget + identify only
5 seats · HubSpot sync · Slack alerts
Unlimited seats · buyer groups · priority support
Meeting calendar
Connect a calendar so the AI agent can book real meetings straight from chat.
CRM integration
Connect a CRM to push chat contacts and pull account-owner data for routing.
Voice (click-to-call)
Lets a visitor request a call from the widget — Twilio dials them, then bridges to your forwarding number. No OAuth for Twilio, so paste your own Account SID/Auth Token from the Twilio Console instead.
Reports
Segment-level conversion by account tier, the 14-day conversation trend, and which accounts have gone multi-threaded (2+ identified contacts — a real buyer group, not just a lone lead).
| Tier | Conversations | Meetings booked | Conversion |
|---|---|---|---|
| Loading… | |||
Last 14 days
Buyer groups
| Account | Tier | CRM stage | Contacts | Deal value (USD) |
|---|---|---|---|---|
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Routing
Send an account tier straight to a human rep instead of the AI, or keep it on AI. First matching rule wins.
A rule can match on account tier, the page the chat started on, the campaign that brought them in, or any combination (all must match). Leave a field blank to not match on it.
| Rule | Match | Routes to | |
|---|---|---|---|
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Team & API keys
| Role | Key status | ||
|---|---|---|---|
| Loading… | |||
Rotate a key to replace it (the old one stops working immediately). Revoke to disable a seat without deleting its history.
Conversations
Click a row to open it — reply live as a rep, or take over from the AI.
| Account | Score | CRM stage | Channel | Messages | Started |
|---|---|---|---|---|---|
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